Refund Policy

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No Returns or Exchanges:

 

 

Due to the made-to-order nature of our products, we do not accept returns or exchanges.

 

 

Each piece is crafted specifically for your order, ensuring you receive a unique item made just for you.

 

 

Please review your order details carefully before purchasing to ensure everything is correct.

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Damaged Items:

 

If your item arrives damaged, please contact us within 48 hours of receiving your order.

 

Take clear photos of the damaged item and the packaging it arrived in.Send an email to info@goodtimescreativeco.com with the subject line "Damaged Item - Order #[Your Order Number]" and include the photos and a description of the damage.

 

We will review your case and may offer a replacement or refund based on the situation.

 

Processing Refunds:

If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

 

Please note that it may take some time for your bank or credit card company to process and post the refund

 

 

Contact Us:

If you have any questions or concerns about your order, please feel free to contact us at info@goodtimescreaticeco.com We're here to help